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TitleHelp Desk Student Coordinator
DepartmentOffice of Information Technology
Hours10-15
Step Level5
SemestersFall,Spring
DutiesProvide computer help desk assistance to University students, staff and faculty. Perform mid-level technical service with minimal instruction. Train, schedule and supervise other student employees. Assist departmental support and professional staff as assigned.
QualificationsAt least one year experience as a Help Desk Technician in the Office of Information Technology. Able to independently research and resolve the majority of client requests before referring them to senior staff. Knowledge of multiple software packages and networking technologies.
Contact NameSue Dukich
SupervisorSupervisor, Help Desk & IT Administration
Contact Phone(740) 284-5196
Contact Emailsdukich@franciscan.edu
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